Sales · Customer Support · Healthcare Services
Shan Communications provides outsourced sales, customer support, back-office administration, medical billing and patient enrollment support.
6+Years of experience
50+Success stories
300+Project engagements
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Scroll to explore ↓From the first call
to the next follow-up
Who we are
01 / Company
We help you reach customers, support them and manage the work behind every service.
From qualifying leads and booking appointments to answering customer inquiries and following up on claims, our teams support the day-to-day work behind your business.
Based in Rawalpindi, Pakistan, Shan Communications works with businesses that need outsourced sales, service and administrative support. We agree the tasks, staffing, working hours and reporting with each client, then organize the team around that assignment.
Discover Shan Communications ↗
Working with your teamFrom inquiry to follow-up.
Outbound calls, lead qualification, appointment setting and live transfers.
Customer inquiries, follow-up, data entry, document processing and reporting.
Medical billing, claims follow-up and non-clinical RPM and CCM enrollment support.
Solutions
02 / Capabilities
Sales, service and administrative support for your business.
Campaign experience
Industries & assignments
From telecom sales to patient outreach: the campaigns behind our experience.
Healthcare, insurance & enrollment
Patient outreach and enrollment assistance, alongside insurance lead qualification and transfers to the appropriate client team.
Remote Patient Monitoring (RPM)CCM enrollment supportMedicare and ACA campaignsFinal Expense campaigns
Telecom, connectivity & home services
Sales calls, customer acquisition and appointment setting for connectivity, home services and related consumer campaigns.
Broadband and home internetACP and Lifeline campaign experienceHome improvementSolar appointments and leadsMortgage refinance campaigns
Claims & legal-intake campaigns
Collecting initial inquiry details, checking client-supplied screening criteria and transferring inquiries for review. Our role is intake support, not legal advice.
Motor vehicle accident claimsCamp LejeuneRoundupAFFFMass-tort intake support
Sales, data & contact-center operations
Contact-list preparation, dialer administration, call-quality reviews and reporting to support sales and customer-service teams.
Lead generationLive transfersAppointment settingHosted dialer operationsQuality assurance and reporting
Our experience includes current and past campaigns. Availability and the services we can provide are confirmed for each new project.
View Shan Khan on LinkedIn ↗Leadership
Meet the people behind Shan Communications.
Founder and CEO Shan Khan and Co-founder and COO Yasir Ali bring experience in sales, client relationships, project management and day-to-day service delivery.
Meet the leadership team ↗
Founder & Chief Executive OfficerShan Khan (Ashan Ali)
Co-founder & Chief Operating OfficerYasir Ali