Healthcare privacy & security
HIPAA-aligned administrative, physical and technical safeguards are built into approved healthcare workflows, including role-based access, minimum-necessary handling, confidentiality training and incident escalation.

We align access, people, systems and evidence to the data and responsibilities included in each client-approved scope.
Security requirements become meaningful when they change how work is assigned, accessed, reviewed and escalated.
Every engagement begins by identifying the information involved, the systems in use, the authorized roles and the obligations retained by the client. Controls are then documented in the operating model and reinforced through training, access governance, quality monitoring and review.
Framework references describe the standards and safeguards our operating model can support. They do not represent an independent certification, legal opinion or blanket compliance claim unless that status is specifically documented in writing.
Control mapping
HIPAA-aligned administrative, physical and technical safeguards are built into approved healthcare workflows, including role-based access, minimum-necessary handling, confidentiality training and incident escalation.
When a program involves payment-account data, access and technology must remain inside the client-approved cardholder-data environment. General website and inquiry systems are not used to collect card data.
Collection, access, retention, transfer and deletion requirements are defined for the engagement, including client instructions and applicable jurisdictional requirements such as GDPR-style data-subject controls where relevant.
Outbound programs are designed around client-approved consent evidence, suppression rules, campaign criteria, calling windows, scripts and escalation requirements, including applicable TCPA and Do-Not-Call obligations.
Shan supports non-clinical administrative work. Licensed providers retain clinical eligibility, medical necessity, patient-care decisions, orders and final approvals.
Documented procedures, training records, access lists, quality reviews, reporting and incident records create an evidence trail that can support client governance and authorized audits.
Tell us what needs to improve, where demand is growing and what a successful outcome should look like.