Security & compliance

Trust is designed into the operation.

We align access, people, systems and evidence to the data and responsibilities included in each client-approved scope.

Shan Communications
Our approach

Framework-aware. Scope-specific. Evidence-led.

Security requirements become meaningful when they change how work is assigned, accessed, reviewed and escalated.

Every engagement begins by identifying the information involved, the systems in use, the authorized roles and the obligations retained by the client. Controls are then documented in the operating model and reinforced through training, access governance, quality monitoring and review.

Important clarification

Framework references describe the standards and safeguards our operating model can support. They do not represent an independent certification, legal opinion or blanket compliance claim unless that status is specifically documented in writing.

Standards in scope

Control mapping

Requirements addressed according to the work and information involved.

HIPAA

Healthcare privacy & security

HIPAA-aligned administrative, physical and technical safeguards are built into approved healthcare workflows, including role-based access, minimum-necessary handling, confidentiality training and incident escalation.

PCI DSS

Payment-data scope

When a program involves payment-account data, access and technology must remain inside the client-approved cardholder-data environment. General website and inquiry systems are not used to collect card data.

Privacy

Data protection

Collection, access, retention, transfer and deletion requirements are defined for the engagement, including client instructions and applicable jurisdictional requirements such as GDPR-style data-subject controls where relevant.

Outreach

Consent-led campaign controls

Outbound programs are designed around client-approved consent evidence, suppression rules, campaign criteria, calling windows, scripts and escalation requirements, including applicable TCPA and Do-Not-Call obligations.

Healthcare

Clinical boundaries

Shan supports non-clinical administrative work. Licensed providers retain clinical eligibility, medical necessity, patient-care decisions, orders and final approvals.

Evidence

Quality & audit readiness

Documented procedures, training records, access lists, quality reviews, reporting and incident records create an evidence trail that can support client governance and authorized audits.

Let’s talk

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Tell us what needs to improve, where demand is growing and what a successful outcome should look like.

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